FAQ
Frequently Asked Questions (FAQ) – Bostro
1. What sizes do you offer?
We currently offer S to XXL in both regular and oversized fits. Please refer to our Size Guide for detailed measurements and fit suggestions.
2. How do I choose the right size?
Each product page includes a size chart and fit details. If you’re unsure, feel free to DM us on Instagram @bostrowear or email bostrowear.helpdesk@gmail.com with your height and weight — we’ll help you find the perfect fit.
3. How long does delivery take?
Orders are usually delivered within 5–7 business days across India. During high-demand periods, delivery may take slightly longer.
4. Can I return or exchange my order?
Yes, you can return or exchange your item within 5 days of receiving it — as long as it’s unused, has all tags attached, and passes our quality check.
Read our full Return Policy for details.
5. What is a tamper-proof tag?
Every Bostro product comes with a visible tag that must remain attached for a return to be accepted. It ensures the item hasn’t been worn and protects against misuse of our return policy.
6. How should I care for my Bostro apparel?
We recommend cold machine wash or hand wash, inside out. Avoid bleach, and do not iron directly on the print.
7. Can I gift order for someone else?
Yes! Just enter their delivery address at checkout. For custom gift notes or packaging, contact us at bostrowear.helpdesk@gmail.com right after placing the order.
8. What payment methods are accepted?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) on most orders.
9. I received a damaged or incorrect item — what now?
We’re sorry! Please email us at bostrowear.helpdesk@gmail.com within 24 hours of delivery with photos. We’ll make it right ASAP.
10. How can I contact Bostro support?
You can reach us via:
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Email: bostrowear.helpdesk@gmail.com
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Instagram DM: @bostrowear
Return & Exchange Policy – Bostro
At Bostro, we aim to deliver premium quality with complete satisfaction. If something isn’t right, here’s everything you need to know about returns and exchanges.
Eligibility for Return
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Returns must be requested within 5 days of receiving your order.
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Items must be unused, unwashed, and in original condition.
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All tags, including our tamper-proof tag, must be attached and intact.
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Items must not have any fragrance, deodorant stains, or visible wear.
Products showing signs of wear or manipulation will be rejected.
Returns Not Accepted If:
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Tamper-proof tag is removed, broken, or hidden.
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Product is used for an event and returned after.
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Return request is initiated after 5 days of delivery.
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Item fails our quality check upon return.
Exchanges
We offer size exchanges, subject to availability.
If your requested size is out of stock, we will issue store credit.
Refunds
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Refunds are issued via store credit or to the original payment method after return approval.
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Items must pass a quality inspection.
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Shipping charges (if applicable) are non-refundable.
How to Request a Return
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Email us at bostrowear.helpdesk@gmail.com or fill out the Return Request Form.
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Attach a clear image of the product with all tags visible.
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Once approved, we will share the return shipping address.
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Send the item back in original packaging.
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You’ll receive an update once your return is processed.
Note on Return Abuse
To protect our brand from wear-and-return behavior, we:
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Use tamper-proof external tags.
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Conduct thorough quality checks.
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Track accounts with repeated returns.
Bostro reserves the right to deny any return that does not meet the above conditions.